Billing

Billing

The Billing section of your account allows you to see your billing details, statement of orders placed for the current month, as well as invoices issued for previous months.

Details


These details will appear on your invoice, so please ensure all information is accurate. If a particular field does not apply to you, you may enter a “–” as a placeholder.

Tax Information

If you would like your company registration number (such as a CIPC number) to appear on the invoice, enter it under Tax Number. If you are registered for VAT, provide your VAT Number in the corresponding field.

Please also ensure your Address fields (Address Line 1, City, Region, Postal Code, Country) are fully completed rather than left blank or minimal. A complete billing address, along with your VAT Number where applicable, is one of the details required for your document to support an input VAT claim with SARS.

Statements

You can see a summary of all the orders placed in the current month under the Statement section, as well as statements, and invoices for previous months.

Statement for current month

To view your statement for the current month, sign into the platform, go to your account and scroll to Billing and scroll down to Statements. At the top of the grid is a button to view the statement for the current month.


Click on it to display a modal window with the statement for this month.

Note: The products in the image above are example products, not necessarily those in the Ground School platform.

Previous month's statements and invoices

You can access the history of all your statements and invoices from us in the grid.

Click on the Statement button to view the statement, which provides a detailed breakdown of how you were billed for that month. If you have not paid yet, there will be a Pay button on the statement. Once you have paid, the button will change to an Invoice button, which will allow you to download the invoice for your records. You will always be able to access historical statements and invoices in your school account.

If you have any concerns about your statement, please contact us at support@groundschool.aero.

Paying a statement

Clicking Pay will open a secure payment popup powered by FastSpring. You can either pay with credit card or Google Pay. Your billing address will be pre-filled based on your account details.

Once you have filled in your payment details, click the Pay button (which will show the amount due) to complete the payment.


Payments are processed securely by FastSpring.

Frequently Asked Questions

Who is FastSpring?

FastSpring is our authorized reseller and Merchant of Record. This means they process payments and issue invoices on our behalf. Your invoice will therefore be issued by FastSpring for Ground School services.

Why are invoices issued by FastSpring instead of Ground School directly?

FastSpring handles payment processing, tax calculation, and compliance as part of their Merchant of Record model. This ensures:

  • Accurate tax handling

  • Secure payment processing

  • Streamlined reconciliation and reporting

  • Regulatory compliance

Why are invoices only issued after payment?

We use FastSpring as a Merchant of Record, and due to limitations in their system, we cannot make changes to issued invoices. This has caused issues when there are queries. Therefore, we now present you with a statement that you can first confirm and then make payment. Your statement remains valid and payable until you settle it — there's no need to worry about it "expiring" if payment takes a little longer than expected. As soon as the payment is processed, an invoice is automatically generated in the FastSpring system, which is then made available for you to download.

From what email address will invoices be sent?

Invoices will be sent from:

Sender Name: Ground School (No Reply)

Please ensure this email address is whitelisted within your organisation.

What payment methods are supported?

Invoices must be paid online via FastSpring. In South Africa, the currently supported payment methods are:

  • Credit Card

  • Google Pay

Direct EFT/bank transfers into our bank account are no longer supported.

How will VAT be handled?

If your organisation is VAT-registered, please ensure your VAT Number is entered in the Billing section of your account.

FastSpring will calculate and display VAT in accordance with the information provided and applicable regulations. The VAT details shown on the invoice will reflect the billing information on file.

Where can we update our invoicing details?

Log into your account and navigate to the Billing section.

There you can:

  • Update company name and address

  • Add your company registration number (e.g. CIPC) under Tax Number if you would like this to appear on the invoice.

  • Add or update your VAT Number if you are VAT registered.

  • View current month order statements

  • Access previously issued invoices

If a field does not apply to your organisation, you may enter “–” as a placeholder.

My document says "Receipt" — is that valid for VAT purposes?

Yes. Ground School's products are supplied electronically, which places them in a specific category under South African VAT law called "electronic services." Documents for this category of supply are not required to display the words "Tax Invoice," "VAT Invoice," or "Invoice" — a document titled "Receipt" is fully valid for VAT and input tax purposes, provided it contains the required details (see below).

What actually matters for a valid document is that it correctly reflects:

  • FastSpring's name and VAT registration number
  • Your organisation's name and, if applicable, VAT registration number
  • Your billing address
  • A unique reference/serial number and date of issue
  • A clear description of the product(s) purchased
  • The value, VAT amount, and total consideration

This is why it's important to keep your Billing details accurate and complete — those details are what populate your documents.

When will statements be issued?

Statements will continue to be issued at the beginning of each month for all orders processed during the previous month.

Can we continue paying via bank transfer?

No. As FastSpring is the Merchant of Record, payments must be completed through the secure online payment link provided in the invoice. Presently, they do not offer the option to pay via bank transfer from South Africa.

Who should we contact with billing queries?

For any questions, vendor onboarding documentation requests, or compliance queries, please submit a ticket, or contact us at support@groundschool.aero.