Billing

Billing

The Billing section of your account allows you to see your billing details, statement of orders placed for the current month, as well as invoices issued for previous months.

Details


These details will appear on your invoice, so please ensure all information is accurate. If a particular field does not apply to you, you may enter a “–” as a placeholder.

Tax Information

If you would like your company registration number (such as a CIPC number) to appear on the invoice, enter it under Tax Number. If you are registered for VAT, provide your VAT Number in the corresponding field

Statement

You can see a summary of all the orders placed in the current month under the Statement section.

To view your monthly statement, sign into the platform, go to your account and scroll to Billing. There you will find a button to view a statement for the current month.


Click on it to display a modal window with the statement for this month.

Note: The product's in the image above are example products, not necessarily those in the Ground School platform.

Invoices

You can access the history of all your invoices from us under Invoices.


Click on the View button to view the invoice. When viewing the invoice, you have the option to print it or download it as a PDF file.

Frequently Asked Questions

Who is FastSpring?

FastSpring is our authorized reseller and Merchant of Record. This means they process payments and issue invoices on our behalf. Your invoice will therefore be issued by FastSpring for Ground School services.

Why are invoices issued by FastSpring instead of Ground School directly?

FastSpring handles payment processing, tax calculation, and compliance as part of their Merchant of Record model. This ensures:

  • Accurate tax handling

  • Secure payment processing

  • Streamlined reconciliation and reporting

  • Regulatory compliance

From what email address will invoices be sent?

Invoices will be sent from:

Email address: mailer@fastspring.com
Sender Name: Ground School

Please ensure this email address is whitelisted within your organisation.

What payment methods are supported?

Invoices must be paid online via FastSpring. In South Africa, the currently supported payment methods are:

  • Credit Card

  • Google Pay

Direct EFT/bank transfers into our bank account are no longer supported.

How will VAT be handled?

If your organisation is VAT-registered, please ensure your VAT Number is entered in the Billing section of your account.

FastSpring will calculate and display VAT in accordance with the information provided and applicable regulations. The VAT details shown on the invoice will reflect the billing information on file.

Where can we update our invoicing details?

Log into your account and navigate to the Billing section.

There you can:

  • Update company name and address

  • Add your company registration number (e.g. CIPC) under Tax Number if you would like this to appear on the invoice.

  • Add or update your VAT Number if you are VAT registered.

  • View current month order statements

  • Access previously issued invoices

If a field does not apply to your organisation, you may enter “–” as a placeholder.

When will invoices be issued?

Invoices will continue to be issued at the beginning of each month for all orders processed during the previous month.

How do we reconcile payments?

Each invoice includes:

  • A unique invoice number

  • A detailed breakdown of orders, and the email addresses of the students who the orders are for.

Can we continue paying via bank transfer?

No. As FastSpring is the Merchant of Record, payments must be completed through the secure online payment link provided in the invoice. Presently, they do not offer the option to pay via bank transfer from South Africa.

Who should we contact with billing queries?

For any questions, vendor onboarding documentation requests, or compliance queries, please submit a ticket, or contact us at support@groundschool.aero.