I cannot access a course or exam and I have a valid membership.
Please ensure that you are signed into your account. If you are not signed into your account, then our software cannot tell that you have access and will prompt you to purchase access.
If you have recently purchased access to a course or exam, your order may still be processing. EFT payments can take up to 3 working days to process from some banks. Other payment methods are usually instant, but in some rare instances can take up to an hour.
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How do I access a course or exam I purchased?
Sign into your account and then use the navigation menu to navigate to the course or exam heading you want to access. They are listed in the navigation menu under the following headings: Courses/Exams → Jurisdiction → Qualification → Course. Some ...
How do I purchase a course or exam?
Use the navigation menu to navigate to the course or exam that you want to purchase. They are listed in the navigation menu under the following headings: Courses/Exams → Jurisdiction → Qualification → Course. Examples of these are: Jurisdictions: ...
Course Progress
When viewing a course, you will see a timer at the top of the page. When clicking either the Course Overview (if on the first lesson), Previous Lesson, Next Lesson, or Complete Course (if on the last lesson), this time will be saved. Please note that ...
How many times can I take an exam?
You can take an exam as often as you want while you have an active membership to the exam.
Will my membership(s) automatically renew when it expires?
No, we do not automatically renew memberships. You will lose access to any content associated with a membership when it expires. If you still need access to content after expiry, you will need to purchase another product that provides access to the ...