Reporting incorrect question content
At Ground School, we are dedicated to providing accurate and reliable questions. If you come across any errors—whether factual inaccuracies, typographical mistakes, or other issues—you can use our reporting feature to let us know.
Please note, this feature is intended solely for reporting mistakes and is not a tool for requesting additional training on the content.
How to file a report
- Identify the Error
While taking your mock exam, if you detect an error—whether it's in the wording of a question, within the answer options, or in the explanation—make a note of what appears to be incorrect. - Locate the Report ButtonLook for the clearly marked reporting button on your exam interface.
- Submit Your Report
Click the Report button. After clicking the button, a report form will appear. Please provide a detailed description of the error you encountered. Describe the question or explanation section where the mistake occurred, and include any specifics that might help our team understand the issue better. - Receive ConfirmationOnce you’ve filled in the details, click submit. A confirmation message will appear, letting you know that your report has been successfully received and is under review.
What Happens After You Submit a Report
- Review by Subject Matter Experts (SMEs):
Your submitted report is automatically forwarded to our team of subject matter experts. They will carefully review the feedback to verify and investigate the reported issue. - Viewing Your Reports:
You can track the progress of your reports through your Student Account. Under the Home Page, navigate to the Question Reports section where all of your submitted reports are listed. Each report displays its current status (e.g., Open, Closed). Click on 'View' to load the detailed report. - Further comments:
Once a report is open, you have the opportunity to add further comments. This added context can help the SME better understand the mistake. In some cases, our experts might ask clarifying questions directly through your report's comment section. You can respond to these queries at any time to provide the additional insight needed for an accurate review.
Your feedback is crucial to our ongoing commitment to precision and quality. We value your role in helping Ground School continually enhance its learning platform. If you have any questions or run into issues with the reporting process, please do not hesitate to contact our support team.
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