Why do I have to create an account before purchasing?
We do not sell physical products that are shipped to you, but access to content on the website. In order to provide you with this access, as well as to prevent access for unauthorized users, we require you to have an account with us so that we can identify you.
When you complete an order with us, we assign memberships to your account that provides you with access to the content based on the products in your order.
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How do I delete my account?
Sign in your account and then use the navigation menu to go to the Profile page. The link to this page will appear differently depending on whether you are on a desktop or mobile device. Desktop On the top right of the page, you will see your ...
How do I sign up?
If you do not have an account, you will be able to create a new account when making your first purchase or sign up from the Sign In page. Once you are at the checkout page and are not signed in with an account, you will see a form asking you to ...
School accounts
We have an exclusive offer for flight schools. If you are a flight school, you can enjoy exclusive rates for our content and easier student progress monitoring. All you need to do is contact our support desk by sending an email to ...
How do I purchase a course or exam?
Use the navigation menu to navigate to the course or exam that you want to purchase. They are listed in the navigation menu under the following headings: Courses/Exams → Jurisdiction → Qualification → Course. Examples of these are: Jurisdictions: ...
I cannot access a course or exam and I have a valid membership.
Please ensure that you are signed into your account. If you are not signed into your account, then our software cannot tell that you have access and will prompt you to purchase access. If you have recently purchased access to a course or exam, your ...