Will my membership(s) automatically renew when it expires?
No, we do not automatically renew memberships. You will lose access to any content associated with a membership when it expires. If you still need access to content after expiry, you will need to purchase another product that provides access to the content. We do not automatically renew memberships so that we avoid charging you for something you may have forgotten to cancel.
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I cannot access a course or exam and I have a valid membership.
Please ensure that you are signed into your account. If you are not signed into your account, then our software cannot tell that you have access and will prompt you to purchase access. If you have recently purchased access to a course or exam, your ...
Billing
The Billing section of your account allows you to see your billing details, statement of orders placed for the current month, as well as invoices issued for previous months. Details These details will appear on your invoice, so please ensure all ...
Cancel a pending order
If you changed your mind while paying for an order, it will go into a "pending" state. You can safely ignore this and place a new order for the products that you want to purchase. Our system will automatically clean up old pending orders. We have to ...
How do I sign up?
If you do not have an account, you will be able to create a new account when making your first purchase or sign up from the Sign In page. Once you are at the checkout page and are not signed in with an account, you will see a form asking you to ...
Earning Commission
How to earn commissions Once you are part of our affiliate program, you will be given a special affiliate code. This code can be used with a link that will associated an order with your affiliate account e.g. ...