Account
Common sign-in issues
You may have issues signing into your account due to prerequisite steps you need to take such as: Confirming your email address Accepting the Terms of Use Confirming Your Email Address After signing in with a correct User Name or Email Address, and ...
Remove password mask
While signing in, you normally cannot see the password you are typing in as it is masked for privacy purposes. If you are having problems signing in because the password you entered was incorrect, you can disable this mask by clicking on the button ...
Can accounts be shared?
No, this is not allowed by our Terms of Use. Each user must have his or her own account. We have measures in place to detect when accounts are being shared by more than one person and reserve the right to revoke access from an account when we detect ...
How do I delete my account?
Sign in your account and then use the navigation menu to go to the Profile page. The link to this page will appear differently depending on whether you are on a desktop or mobile device. Desktop On the top right of the page, you will see your ...
How do I access a course or exam I purchased?
Sign into your account and then use the navigation menu to navigate to the course or exam heading you want to access. They are listed in the navigation menu under the following headings: Courses/Exams → Jurisdiction → Qualification → Course. Some ...
How can I view my active memberships?
Sign in your account and then use the navigation menu to go to the Profile page. The link to this page will appear differently depending on whether you are on a desktop or mobile device. Desktop On the top right of the page, you will see your ...
How do I sign up?
If you do not have an account, you will be able to create a new account when making your first purchase or sign up from the Sign In page. Once you are at the checkout page and are not signed in with an account, you will see a form asking you to ...