Store
Cancel a pending order
If you changed your mind while paying for an order, it will go into a "pending" state. You can safely ignore this and place a new order for the products that you want to purchase. Our system will automatically clean up old pending orders. We have to ...
Changing the items in your cart
You can change the items in your cart by navigating to the cart page. The cart page is accessible from the navigation menu by going to Store → Cart. In the screenshot below, there is an additional product that was mistakenly added - SACAA PPL(H): ...
I cannot access a course or exam and I have a valid membership.
Please ensure that you are signed into your account. If you are not signed into your account, then our software cannot tell that you have access and will prompt you to purchase access. If you have recently purchased access to a course or exam, your ...
Will my membership(s) automatically renew when it expires?
No, we do not automatically renew memberships. You will lose access to any content associated with a membership when it expires. If you still need access to content after expiry, you will need to purchase another product that provides access to the ...
How do I purchase a course or exam?
Use the navigation menu to navigate to the course or exam that you want to purchase. They are listed in the navigation menu under the following headings: Courses/Exams → Jurisdiction → Qualification → Course. Examples of these are: Jurisdictions: ...
Is it safe to provide my bank card details?
We do not store any bank card details but make use of trusted payment processors. We only work with payment providers that are fully PCI compliant. A list of our currently supported payment processors and links to their terms, conditions and privacy ...
Why do I have to create an account before purchasing?
We do not sell physical products that are shipped to you, but access to content on the website. In order to provide you with this access, as well as to prevent access for unauthorized users, we require you to have an account with us so that we can ...